FAQ
Frequently Asked Questions (FAQ)
Got questions? We have answers! Check out the frequently asked questions and find the information you need quickly.
Location and Access to Apartments
Where are Platinia Apartments located? Are they all in one place?
Our apartments are located in a single building at 12 Starowiślna Street, in the heart of Krakow. All apartments are private residences, fully available for guests during their stay.
How far is it from the Main Market Square?
The apartments are just a 10-minute walk from the Main Market Square and the Old Town.
How to get from the airport to Platinia Apartments?
To get from Krakow Airport (John Paul II International Airport Kraków-Balice) to Platinia Apartments, you have several transportation options:
Airport Transfer: Contact us for more details.
Public Transport: Take a train from the airport to Kraków Główny station. From the main station, it’s just a short walk to Platinia Apartments (around 15 minutes). The train journey takes about 21 minutes, and the ticket costs between 10 PLN and 13 PLN.
What tourist attractions are located near the property?
Platinia Apartments is conveniently located in Krakow, close to attractions such as the Old Town, Wawel Castle, and the Cloth Hall (Sukiennice).
Check-in and Check-out
Is there a reception at the property?
Yes, the property has a reception. It is open 24 hours a day, 7 days a week.
How to check in and collect the room keys?
How to check out?
Is early check-in or late check-out possible?
Amenities and Equipment
Is Wi-Fi available at the property?
Yes, free, unlimited Wi-Fi internet is available in every apartment.
Does Platinia Apartments have parking for guests?
Are breakfasts included in the offer?
Is it possible to add a crib?
Yes, upon request, we provide a crib and a high chair for an additional fee of 40 PLN per stay. Please contact us in advance regarding this request.
Is smoking allowed in the apartments?
Are pets allowed?
Unfortunately, we do not accept pets.
Are the apartments cleaned during the stay?
For stays longer than 7 days, we provide cleaning once a week. Additional cleaning is also available upon request for an extra fee.
Payments and Invoices
What payment methods are available?
We accept payments by card, bank transfer, and through online payment systems. For bookings made through external platforms (e.g., Booking, Airbnb), the payment methods available on those sites apply.
Do you issue VAT invoices?
Yes, we issue VAT invoices. To receive one, please provide your company’s VAT number before making the payment. Invoices are sent electronically.
Do the listed prices apply to the entire apartment or per person?
Contact Form
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